ITIL Introduction
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As stated on the official ITIL website ...
ITIL® is the only consistent and comprehensive documentation of best practice for IT Service Management. Used by thousands of organisations around the world, a whole ITIL philosophy has grown up around the guidance contained within the ITIL books and the supporting professional qualification scheme.
ITIL consists of a series of books giving guidance on the provision of quality IT services, and on the accommodation and environmental facilities needed to support IT. ITIL has been developed in recognition of organisations' growing dependency on IT and embodies best practices for IT Service Management.
The ethos behind the development of ITIL is the recognition that organisations are becoming increasingly dependent on IT in order to satisfy their corporate aims and meet their business needs. This leads to an increased requirement for high quality IT services.
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The official ITIL website can be found here.
The ITIL is really a collection of books that aim to help organisations to implement the best practices in IT. There are several volumes including one on security, one on planning, one on software assets and one about managing applications. For example IT Service Management is made up of two volumes of the library, Service Support and Service Delivery.
Service support can be explained in the following 5 processes :
- Incident Management
- Problem Management
- Change Management
- Release Management
- Configuration Management
Service delivery can be explained in the following 5 processes :
- Capacity Management
- Availability Management
- Service Continuity Management
- Service Level Management
- Financial Management
As years go by, the ITIL library changes to suit the changes in best practices. The ITIL next release, version 3 now covers volumes such as Service Strategy, Service Design, Service Transistion, Service Operation and Service Improvement.
This area of IT is very exciting and should be a hot topic for IT professionals for years to come.