ITIL Qualifications
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There are 4 levels in the ITIL V3 Qualification Scheme...
- Foundation level
- Intermediate Level (Lifecycle Stream & Capability Stream)
- ITIL Expert
- ITIL Master
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Each of the V3 certification has a credit value.You can accumulate these credits and work towards a total of 22 credits in order to achieve the ITIL expert level certification. The next level, the Master ITIL certification is currently in development. The table below shows the credits awarded to each V3 certification...
| |
Credit Value |
| ITIL foundation certificate in IT service management |
2 |
| ITIL service lifecycle stream |
3 |
| Service Strategy |
3 |
| Service Design |
3 |
| Service Transition |
3 |
| Service Operation |
3 |
| Continual Service Improvement |
3 |
| ITIL Service Capability Stream |
4 |
| Planning, Protection and Optimization |
4 |
| Service Offerings and Agreements |
4 |
| Release, Control and Validation |
4 |
| Operational Support and Analysis |
4 |
| Managing Across The Lifecycle |
5 |
The following table shows exam details for each qualification...
| |
Pass Mark |
Time for exam |
| V3 Foundation exam |
26/40 (65%) |
60 min |
| Foundation Bridge exam |
13/20 (65%) |
30 min |
| Intermediate exam |
28/40 (70%) |
90 min |
| Managers Bridge exam |
16/20 (80%) |
90 min |
The following table has more details on the V3 Foundation exam...
| Type |
Multiple Choice, 40 questions |
| Duration |
Maximum 60 minutes |
| Prerequisite |
Accredited foundation training is strongly recommended but not a prerequisite |
| Supervised |
Yes |
| Open Book |
No |
| Pass Score |
65% (26 out of 40) |
| Distinction Score |
None |
| Delivery |
Online or paper based |