ITIL Glossary
The following is an example list of terms you should know for the ITIL V3 Foundations exam...
| Glossary Term |
Description |
| |
|
| Availability |
|
| Baseline Security |
|
| Change Management |
|
| CMDB |
Configuration Management Database |
| CMH |
Contractually Managed Hardware |
| Configuration Management |
|
| Cost Management |
|
| DBMS |
Database Management System |
| Help Desk |
|
| Incident |
|
| IT Infrastructure |
|
| IT Service |
|
| Life-Cycle |
|
| Maintainability |
|
| MTBF |
Mean Time Between Failures |
| Percentage Utilization |
|
| Performance Criteria |
|
| PRINCE2 |
|
| Process |
|
| Release |
|
| Reliabilty |
|
| Request for Change |
|
| Resources |
|
| RIRO |
Roll In Roll Out |
| SC&D |
Software Control and Distribution |
| Security Management |
|
| SLA |
Service Level Agreement |
| Services |
|
| Software Configuration Item |
|
| Terminal Emulation |
|
| Test Environment |
|
| Threshold |
|
| Underpinning Contract |
|
| Variance Analysis |
|
| VSI |
Virtual Storage Interrupt |
| Work-around |
|